App support
Need help with one of our apps? We are happy to help.
Contact us
Email apps [at] tokgroupltd.com. To help us respond quickly, please include:
- the app name and version (shown in the app's settings)
- your device model and operating system version
- what happened, and the steps that led to it (screenshots help)
Frequently asked questions
How do I cancel a subscription?
Subscriptions are managed by Apple or Google. On iPhone, open Settings → your name → Subscriptions. On Android, open the Google Play app → profile icon → Payments & subscriptions → Subscriptions.
I changed phones. How do I get my purchase back?
Sign in with the same Apple ID or Google account on your new device, then use “Restore purchases” in the app's settings.
Where is my data stored?
The information you enter is stored on your device. See our privacy policy for details.
Hikazoe: stays are not recorded automatically
Check that location access is set to “Always” (iPhone: Settings → Hikazoe → Location; Android: Settings → Apps → Hikazoe → Permissions). If you force-quit the app, your phone may pause updates; Hikazoe checks again the next time you open it.
Hikazoe: an arrival date is off by a day
Automatically detected dates are estimates. Open the stay and correct it using your ticket, entering the local date in that country.
Hikazoe: moving to a new phone
In Settings, choose “Export backup (JSON)” and save the file, then choose “Import backup” on the new phone.